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the MaryKnoll Sisters

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Customer Service

Orders

Where is my order?

To find your order status and tracking information, log in to My Account and visit Order History. Select View Invoice for the order you wish to check the status of. Ship Date and Tracking ID are listed under the Ship To heading. Use the Tracking ID with the carrier assigned in your order confirmation email to find the status of where your order is located.

How can I get a copy of my order invoice?

Log in to My Account, go to Order History, and select View Invoice for an order to get a detailed summary of the order.

I placed an order online. When will I receive an order confirmation?

If you provided your email address when placing your order, we'll send you an order confirmation by email, usually within a few hours. We also send a shipping notification email when your order ships.

Why do I have to pay sales tax on my order?

We are required to collect sales tax on orders shipping to any state where we have offices (currently only New York State).

 

Accounts

How can I retrieve my login information?

If you forgot your password and/or username, go to My Account, enter your email address in the "Did you forget your password?" section. Then click Send Password.

If that doesn't work, contact us at 585-398-2009 for assistance.

How do I create an account?

For access to time-saving features like Express Checkout and Order History, visit My Account and create an account.

What We Do to Protect Your Information

We use encryption technology to ensure the secure transmission of any personal information you provide while using this site online. All transactions at our site are conducted using 128-bit Secure Sockets Layer (SSL) encryption. You can easily determine when you're sending data securely by looking at the web address (URL) in your browser window: the first few letters will change from "http" to "https" when you are transmitting information protected by SSL encryption. The "s" in "https" stands for "secure."